Refund Policy

Shop with Confidence

Refund Policy

We're confident that you'll be delighted with your massweet.com purchase. 

If you aren’t, please let us know and follow the steps below. We will promptly replace the item or give you a refund of its purchase price. It's that simple.

 

How to Return an Item

Please return items purchased from massweet.com as soon as possible. Returns must be made within 90 days of purchase to be eligible for our refund policy.
Customers are responsible for covering the cost of return shipments unless the return is due to an error on our part.
 Initiate a return in "My Account" > My Orders > click View Order for order # you want to return > click Return at top left > enter relevant information and submit to initiate return.

Once you receive return authorization you will need to print the form and include it in your return package.
Enclose the slip in the carton and wrap the package securely.
 

Send it to the return address on your shipping label. The address will be either of the below:

        Attn: Mas Sweet Returns
        1014 Luke St, Irving Texas 75061 

For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.
A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless the result of an error by Mas Sweet.
 
Exchanges

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

 

If you purchased outside of MasSweet.com, you may qualify under our Satisfaction Guarantee; see below for details. 

 

Satisfaction Guarantee

We stand behind our products, unbeatable flavors, and quality controls, but we appreciate that sometimes a flavor may not be right for you.  If you aren’t satisfied with a Mas Sweet product you purchased from Mas Sweet or one of our authorized sellers in the United States, you may request a refund or replacement product within 90 days of the date of purchase.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to original, end-user purchasers in the United States.

 

Please first attempt to contact the authorized seller from which you purchased your Mas Sweet product.  If the seller is unable to resolve your issue, please email support@massweet.com and have the following information ready: (1) name and preferred contact; (2) product purchased; (3) reason for dissatisfaction; (4) date and place of purchase; (5) proof of purchase; and (6) pictures of your product, including UPC code.  In certain instances, we may require you to mail the unused portion of your product to Mas Sweet; if such request is made, please note that you are responsible for shipping costs.  You must submit your Guarantee request within 90 days of the date of purchase.  

 

Mas Sweet reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Mas Sweet concludes that the purchaser has abused the Guarantee.  Mas Sweet may amend or terminate the Guarantee at any time without notice.   

 

If you have any questions regarding whether a seller is an authorized seller of our products, please contact support@massweet.com